My rating is dropping as of January 2015

As of today, my sync is not working properly and you cannot contact the Support website or the Online Manual website, both say “Page Not Found” along with who owns the link.

I even tried to reach support from the APP Store, same message.

Product not working, Support not available…these do not make me happy.

Previous Review
Okay, everyone that expects there are never any glitches with any product…you’re living in a dream. I replaced a compeitor with this product after problems with syncing and also a poor experience with their support center. I don’t mind saying that I’m glad I did. Even with the recent TEMPORARY problem that arose on this last release, I’m staying put.

OneSafe offers some nice features. Like any APP, there are some differences in how this APP achieves the same goeals as some of their competitors. In the last update, there was a glitch with iCloud. When I wrote my support email I immediately received a response explaining the situation and what was being done about it. In addition, I received a personalized email with 15 minutes to further explain, even though it was okay…I understood.

This is what it’s about in my world, customer service that gets back to you right away, and a developer that knows there is a problem and begins working on it. My first thought was data loss, but anyone that knows computers knows they should have a back-up. Between that and my iPads which weren’t affected, my data was not lost.

I’m going with a 5 because they are quick to see a problem, quick to work on a problem, and they don’t just throw up their hands and say…Oh well!

Thanks Lunabee Pte. Ltd. Thanks for your work on this problem. Thanks for not giving up. Thanks for being reasonably priced!

T2nu about oneSafe